Privacy Policy
Your privacy is important to us. This policy explains how BuildCity collects, uses, and protects your personal information when you use our website and services.
Last updated: December 2024
Introduction
BuildCity ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buildcity.company, use our services, or interact with our content.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
Information We Collect
Personal Information
- • Name and contact information (email address, phone number)
- • Company or organization details
- • Account registration information
- • Payment and billing information
- • Communication preferences
Technical Information
- •
- • Device type and operating system
- • Website usage data and analytics
- • Cookies and similar tracking technologies
- • Log files and error reports
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
To provide, maintain, and improve our construction and design services
Communication
To respond to inquiries, provide customer support, and send important notices
Marketing
To send promotional materials and updates about our services (with your consent)
Analytics
To analyze website usage patterns and improve user experience
Security
To protect against fraud, unauthorized access, and security threats
Legal Compliance
To comply with applicable laws, regulations, and legal processes
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
With trusted third-party service providers who assist us in operating our website, conducting business, or serving users (e.g., payment processors, email service providers, analytics tools)
Legal Requirements
When required by law, court order, or to protect our rights, property, or safety, or that of our users or others
Business Transfers
In connection with a merger, acquisition, or sale of assets, with prior notice to affected users
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Essential Cookies
Required for website functionality and security features
Analytics Cookies
Help us understand how visitors interact with our website
Preference Cookies
Remember your settings and preferences for future visits
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- • View which cookies are active on your device
- •
- • Block cookies from specific websites
- • Block all cookies from being set in your browser
Note: Disabling cookies may affect the functionality of our website.
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- ✓ SSL/TLS encryption for data transmission
- ✓ Encrypted data storage systems
- ✓ Regular security audits and updates
- ✓ Access controls and authentication
- ✓ Secure hosting infrastructure
Operational Safeguards
- ✓ Employee training on data protection
- ✓ Limited access to personal data
- ✓ Incident response procedures
- ✓ Regular backup and recovery testing
- ✓ Vendor security assessments
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access
Request information about the personal data we hold about you
Correction
Request correction of inaccurate or incomplete personal data
Deletion
Request deletion of your personal data in certain circumstances
Portability
Request a copy of your personal data in a portable format
Objection
Object to processing of your personal data for certain purposes
Restriction
Request restriction of processing in certain circumstances
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Note: Some rights may be subject to limitations or exceptions under applicable law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
- Account information Until account deletion
- Project data 7 years after completion
- Marketing communications
- Website analytics 26 months
- Support inquiries 3 years
Secure Deletion
When we delete your personal data, we use secure deletion methods to ensure that the information cannot be recovered or accessed. We also ensure that any backups containing your data are properly purged according to our retention schedule.
Note: Legal requirements may require us to retain certain information for longer periods than stated above.
International Data Transfers
BuildCity operates from the Philippines and may transfer your personal information to countries other than your own. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy.
Transfer Safeguards
- • Standard contractual clauses approved by relevant authorities
- • Adequacy decisions for countries with appropriate protection levels
- • Binding corporate rules for intra-group transfers
- • Certification schemes and codes of conduct
Recipient Countries
Your personal data may be transferred to and processed in:
- Philippines (our primary location)
- United States (for cloud services)
- Singapore (for regional operations)
- Other countries where our service providers operate
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
For Parents and Guardians
If you believe that your child has provided us with personal information, please contact us immediately. We will take appropriate measures to remove the information from our systems.
If you are a parent or guardian and have questions about your child's privacy, please reach out to our privacy team.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Notification Methods
- • Update the "Last updated" date at the top of this policy
- • Post the revised policy on our website
- •
- • Display prominent notices on our website
Your Acceptance
By continuing to use our website and services after changes are made, you acknowledge your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should discontinue use of our services.
Important: We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us using the information below.
Address
J.P. Laurel Ave.
Davao City, Davao del Sur
Philippines
Business Hours
Monday-Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM